Terms and Conditions

All reservations, amendments & cancellations will only be accepted in writing, via email (info@funbrigade.co.za) or WhatsApp (+27823085483). Quotations will be provided on request for any services not specified in the price list.
Cancellation Policy: If a confirmed reservation is cancelled, cancellation fees will be levied as follows: (Please also refer to wet weather Clause 9 below)
1. More than 7 days prior to commencement of tour – NIL
2. Between 7 days and 2 days prior to commencement of tour – 50%
3. Less than 48 hours prior to commencement of tour – 100%
If all or part of the guest-party fails to join the trip, or joins it after departure, or leaves it prior to completion, no refund, pro-rata’d or otherwise, will be given. Whilst CTFB will make every endeavour to follow the agreed itinerary on the day, it is understood that re-routing may become necessary due to circumstances beyond our control.(eg: road closures, traffic congestion, unsafe conditions)
Delayed Pick-up policy: CTFB allows a 15-minute leeway with agreed pick-up times throughout the tour. Should the client’s group exceed this leeway, CTFB can choose to either withdraw Mrs Doubtfire & terminate the tour at full cost to the client, or choose to wait, with an additional charge of R500 per 30 minutes being levied.
Payment Policy: A minimum payment of 50% of full invoiced cost is required to secure a booking unless otherwise agreed in writing with CTFB. Balance outstanding must be paid in full at least 48 hours prior to departure. Failing this, CTFB reserves the right to cancel the booking & withhold deposits already paid.
Under no circumstance will CTFB convey any passengers unless an indemnity form has been completed and signed by all passengers prior to departure.
CTFB shall not be liable for any loss or expense arising from the loss of property, cancellation, or curtailment of any tour/transfer however caused. If sickness or accident interrupts a tour/transfer, CTFB shall not be liable for any cost or expense arising therefrom. CTFB shall not be liable for any refund, either partial or total.
RAIN POLICY:
1. If there is a possibility of rain on the day of the tour, clients can decide, AT THE LATEST, by 4.00pm the day before the tour, to either:
  1. Elect to take the tour/transfer at a later date agreed upon by CTFB & the client OR use the credit available towards a future outing.
  2. Elect to take the planned tour/transfer. Mrs Doubtfire is weatherproof.
  3. Elect to accept a full refund.
2. After the client has agreed to commence with the tour/transfer, CTFB will have no financial obligation towards the client should the weather become rainy.
COVID-19 CANCELLATION/POSTPONEMENT POLICY:
In the event of a forced cancellation due to any unanticipated changes to COVID-19 related legislation or COVID-19 related illness after the booking has been confirmed, the following policy will apply.
The client can decide, AT THE LATEST, by 4.00pm the day before the tour, to either:
1. Elect to take the tour at a later date agreed upon by CTFB & the client OR
2. Use the equivalent credit (valid for up to 12 months) towards a future funbus outing OR
3. Elect to accept a full refund.
No request for compensation will be granted after this cut-off date.